8 - Adobe Journey Optimizer: External data sources and custom actions
Adobe Journey Optimizer - External Weather API, SMS Action & more
Author: Wouter Van Geluwe
In this module, you'll use Adobe Journey Optimizer to listen to customer behavior, both online and offline, and respond to it in an intelligent, contextual and real-time way. You've already had an initial hands-on experience with Adobe Journey Optimizer in Module 6. In this exercise, you'll go a bit deeper and explore a more advanced use case whereby external data sources are used as part of a journey.
Learning Objectives
Learn how to create events, external data sources and journeys in Adobe Journey Optimizer
Learn how to consume weather information from the Open Weather API
Learn how to use custom action destinations like Twilio and Slack from Adobe Journey Optimizer
Prerequisites
Access to Adobe Experience Platform: https://experience.adobe.com/platform
Access to Adobe Journey Optimizer
Access to the Open Weather API
This tutorial was created to facilitate a particular workshop format. It uses specific systems and accounts to which you might not have access. Even without access, we think you can still learn a lot by reading through this very detailed content. If you're a participant in one of the workshops and need your access credentials, please contact spphelp@adobe.com, who will provide you with the required information.
Architecture Overview
Have a look at the below architecture, which highlights the components that will be discussed and used in this module.
Business Context
As a brand, you've invested heavily in personalizing online experiences. Now, you want to be as contextual and relevant for offline experiences. In this module, you'll use a customer's presence in an offline store to then deliver a personalized experience inside the store by showcasing relevant content to that customer on our in-store screens and at the same time, we want to deliver a personalized Push or SMS Message to that same customer, all in real-time. As a brand, you also understand that context greatly impacts a customer's interest, so you want to bring in the current weather information of that customer's location, to decide what content or promotion to display.
Sandbox to use
Kindly refer to Exercise 0.0 for instructions on how to find your Sandbox ID and other identifying values.
Exercises
Learn how to define a custom event using Adobe Journey Optimizer.
8.2 Define an external data source
Learn how to configure an external data source using Adobe Journey Optimizer.
Learn how to define an external action using Adobe Journey Optimizer.
8.4 Create your journey and messages
Combine events, data sources and actions into an intelligent and contextual journey.
Trigger your specific journey.
Summary of this module and overview of the benefits.
Thank you for investing your time in learning all there is to know about Adobe Experience Platform. If you have questions, want to share general feedback of have suggestions on future content, please contact the Solution Partner Portal, by sending an email to spphelp@adobe.com.
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